Order & Discount & Coupon Code

I need to purchase a large amount of products, can I get a wholesale discount?

Yes, please contact us at support@sofary.com and we will get back to you with discount information.

I just want to buy some lights for my new house and do not have a large order, is there a way for me to get discount as well?

Yes, if you are a new customer, you can subscribe us and we will send you a coupon code which give you $25 off for orders over $500 - the best we offer online besides special promotion.

What methods of payment do you accept?

Paypal, VISA, MasterCard, Delta, Switch, Solo, Maestro and Electron.

 

More About Products

Can I install chandeliers on a sloped ceiling or a chandelier lift? 

We offer many chandeliers that can be hung from sloped ceilings - you can see the Sloped Ceiling Compatible icon in their Product Overviews.

If you don't see the icon, the chandelier itself may not be compatible with sloped ceilings, but we can customize to make it work. Please contact us at support@sofay.com for more info.

 

I have a high ceiling; is the wiring long enough?

Here is a chandelier size guide for reference. If you need longer wires, rods, or chains, don’t hesitate to contact us at support@sofay.com.

 

Do you offer dimmable chandeliers?

The chandeliers with LED strips are not dimmable; others can work with compatible dimmable bulbs and dimmer switches. 

Please note that bulbs are not included. You can easily find them in local stores, like Walmart or Home Depot.

 

Do you have a physical showroom that I can visit?

Sorry, we don’t have a physical showroom yet. Our office is in Seattle, and our manufacturers are in Asia.

 

What kind of Crystal are you using?

K9 crystal is what we are using.

What is K9 Crystal?

K9 is a Chinese Optical Borosilicate Crown Glass. It has low inclusions and bubbles. It is used for lenses and prisms for lasers and optics. It has good physical properties and can be polished like leaded glass. It also weighs approximately 15% less than full (24%) leaded glass (crystal). A US equivalent is BK7. Feel free to check more details in our blogs.

How should I prepare when shopping for lighting?

First, know your budget. Second, if possible, look for pictures from magazines that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating.

How do I know which power supply to use?

First determine the application (indoor dry, indoor damp, outdoor). Not all power supplies can be used in every application. Next, calculate the total wattage of tape light that will be used. To calculate wattage, multiply the total number of feet by the W/ft. of the tape light. Finally select a power supply that is equal to or more than the total wattage of the tape light.

What is the best way to install my new lights or chandelier?

There are installation instructions included in every object we sell. If you are uncomfortable with the installation, we recommend you contact a licensed contractor or electrician.

Are Sofary chandeliers manufactured in the US?

No, Sofary chandeliers are manufactured in Asian, like China and Vietnam.

How do I clean my fixture?

Be certain electric current is turned off before cleaning.

Clean metal components with a soft cloth, moistened with a mild liquid soap solution. Wipe clean and buff with a very soft dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts.

Wood components may be polished with a fine furniture polish, taking care to avoid getting the polish on the metal surfaces.

Never wash glass or crystal shades in an automatic dishwasher, line a sink with a towel and fill with warm water and a mild liquid soap. Wash glass or crystal with a soft cloth, rinse and wipe dry.

Feel free to check more details in our blog.

 

Do your products come with any guarantees?

Yes, all our products come with a 1 year manufacturers guarantee which covers normal wear and tear.

 

Are your products UL listed?

No, our product is not UL listed since it is optional.

All the parts that we purchase to assemble the chandelier is ETL listed, but the product is not ETL listed. There is no legal requirement to have the products to be ETL or UL listed.

 

Why has the price different than 2021?

One of the main things we promise our customers is high-quality chandelier products at affordable prices. And we are not going to break that promise! We have been able to shoulder the logistics and material price increase for 2020 and 2021 to shield our customers as much as possible. But now, we will not try to butter you with fluffy excuses. We do have to increase our product prices. Our new prices will allow us to serve you and our future customers better! If you have any further questions or concerns, please feel free to reach out. Sofary is more than happy to help in any way.

 

Security & Privacy

Is it safe to order through sofary.com over the internet?

Yes. All information is encrypted through SSL during transmission to ensure maximum security. More information about Security & Privacy, please click here.

 

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